Customer Support

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver professional customer support through Zendesk, WhatsApp, SMS, email, social media DMs, and virtual assistance calls.

• Address customer inquiries swiftly, professionally, and accurately.

• Aid customers with their questions, concerns, and general product or service-related assistance.

• Take responsibility for customer inquiries and ensure they are resolved effectively.

• Manage complaints with composure and professionalism while fostering a positive customer experience.

• Recognize customer needs and offer clear, actionable solutions.

• Appropriately escalate complex inquiries as necessary.

• Keep precise records of customer interactions and follow-up actions.

• Learn and adhere to internal customer support processes, workflows, and standard operating procedures (SOPs).

• Collaborate closely with the wider team to maintain consistency in customer communications.

• Identify recurring customer issues and provide insights that could enhance the overall client experience.

⛳️ Requirements

• A completed university degree is essential.

• Exceptional written and spoken English skills.

• Strong verbal communication and interpersonal abilities.

• Professional, confident, and comfortable engaging directly with customers.

• Robust problem-solving and critical-thinking capabilities.

• High level of attention to detail and organizational skills.

• Ability to remain calm and structured while addressing customer complaints or challenging discussions.

• Comfortable communicating across various digital platforms.

• Tech-savvy with the ability to quickly learn new platforms and systems.

• Dependable, proactive, and capable of taking ownership of results.

• Comfortable working independently in a fully remote environment.

• Availability to work Tuesday through Saturday on an ongoing basis.

• Previous experience in customer service is not required.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive team environment.

• Flexible working hours within a fully remote setting.

• Continuous learning and professional development opportunities.

• Access to various digital tools and platforms to enhance your skills.