Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer service assistance through multiple communication channels.

• Address customer inquiries via phone, email, and WhatsApp.

• Process and oversee tickets using Freshdesk.

• Engage with comments on Instagram, Meta, and other advertising platforms.

• Manage review sites and reply to customer feedback.

• Provide phone support and follow up on unresolved issues.

⛳️ Requirements

• Proficiency in the German language at B2–C1 level.

• Prior experience in customer service and telephone support.

• Outstanding communication skills with a friendly, customer-oriented demeanor.

• Dependable and well-organized work habits.

• Familiarity with Freshdesk or similar ticketing systems is advantageous.

🏝️ Benefits

• Options for part-time or full-time employment.

• Opportunity for remote work.