Customer Support Associate – Polish, English

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Manage customer inquiries via both voice and non-voice communication channels.

• Address service-related concerns with a focus on achieving first-contact resolution.

• Deliver clear, professional, and empathetic assistance to customers.

• Accurately record customer interactions for future reference.

• Adhere to established processes and protocols.

• Assist customers with SIM activation, top-ups, roaming, and account-related queries.

• Provide inbound customer support through phone, email, and chat platforms.

⛳️ Requirements

• Proficiency in Polish – C1 level.

• Proficiency in English – B2 level.

• Completion of undergraduate, graduate, postgraduate education, or equivalent qualifications.

• Excellent communication and computer skills.

• Willingness to work shifts from Monday to Saturday, 09:00 to 18:00.

• Previous experience in customer service, BPO, or telecommunications is preferred.

• Familiarity with CRM/ticketing systems is a plus.

🏝️ Benefits

• Competitive salary along with a performance bonus.

• Additional health insurance coverage.

• Meal vouchers provided.

• Paid training and onboarding processes.

• Relocation assistance for qualified candidates relocating to Sofia.

• Continuous learning and career development opportunities.

• An international and supportive work environment.