Customer Support Associate – German

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Assist the Support team in acquiring declarations and other essential information from unresponsive suppliers within clients’ supply chains.

• Interact with suppliers via emails, phone calls, and conference calls to collect compliance information.

• Support compliance requests and verify the quality of documents submitted.

• Collaborate directly with leading suppliers to facilitate their responses to compliance inquiries.

• Manage incoming supplier calls and resolve compliance-related issues.

• Reach out to unresponsive suppliers through outbound calls, educational sessions, and webinar invitations.

• Offer support in both German and English for internal translations, webinars, and prospect calls with the Sales team.

• Work alongside the Program Success team to strategize for new customers, client campaigns, and supplier challenges.

⛳️ Requirements

• Outstanding verbal and written communication abilities in both German and English.

• Relevant work experience in areas such as administration, reporting, research and data management, supplier/customer support, or call centers.

• Strong time management skills with the ability to handle multiple priorities effectively.

• Proficiency in computer applications, including Microsoft Office Suite and Google Applications.

• Capability to utilize software functions proactively and efficiently.

• Self-motivated individual with excellent organizational skills.

• Ability to meet assigned deadlines consistently.

🏝️ Benefits

• Vacation time that increases with tenure.

• Comprehensive benefits packages (specifics vary by country).

• Life leave days.

• Competitive base salary.

• Corporate bonus program.

• Retirement savings options.

• Flexible work arrangements.

• Volunteer days.

• Corporate giving initiatives.

• Professional development days available from the start date.