Customer Support Associate

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver outstanding customer service to Revalize clients and team members through consistent and considerate actions that reflect Revalize values.

• Assist with incoming inquiries and issues related to the company's proprietary software solutions.

• Assess, evaluate, and prioritize end-user concerns to ensure that inquiries are effectively addressed.

• Comply with established customer service and documentation standards.

• Address and respond to first-level support requests while escalating issues as necessary.

• Write, edit, and actively participate in enhancing knowledgebase articles, FAQs, and functional documentation concerning Revalize's proprietary software, processes, and procedures.

⛳️ Requirements

• Proficiency in both German and English languages (spoken and written).

• Experience with 3D CAD systems.

• Strong analytical skills and the ability to maintain focus for researching, analyzing, and troubleshooting issues, or approximately 1 year of prior experience in troubleshooting SaaS applications, software, and hardware issues.

• Regular and reliable access to a quiet workspace suitable for conducting business via telephone and/or video calls.

• Excellent interpersonal and communication skills.

• Capability to remain consistently productive while working remotely.

• Ability to thrive in a fast-paced, ever-evolving environment.

• Familiarity with Salesforce is preferred.

• Understanding of networking topologies and protocols.

🏝️ Benefits

• All your information will be kept confidential according to EEO guidelines.

• Access to a reliable high-speed internet connection for remote work (minimum 20Mbps download/2 Mbps upload).