Customer Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Make regular outbound calls to connect with learners

• Greet learners as they join the program

• Remind learners about upcoming classes or significant milestones

• Motivate participation and completion of courses

• Follow up with inactive or at-risk learners to identify challenges and provide support

• Offer clear and empathetic guidance to assist learners throughout their journey

• Document learner interactions and status updates in the CRM

• Work collaboratively with operations, academic advisors, and other internal teams to meet learner needs

• Relay learner feedback and insights to enhance the learner experience

• Oversee learner feedback and testimonials

⛳️ Requirements

• 1–2 years of experience in customer support or roles focused on learner engagement

• Excellent verbal and written communication abilities, with a warm and clear phone demeanor

• Self-driven with a learner-centric approach and keen attention to detail

• Capacity to multitask, manage time efficiently, and work autonomously in a remote environment

• Familiarity with CRM tools such as Salesforce, HubSpot, or similar platforms is advantageous

• Willingness to work in the EST timezone, from 8 AM to 4 PM

🏝️ Benefits

• 401(k)

• Medical insurance

• Dental insurance

• Vision insurance