Customer Support Agent – P&C

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming calls from current customers.

• Manage service requests, including the addition or removal of vehicles and drivers, updating lienholder details, and distributing policy documents.

• Assist customers with inquiries about their existing insurance policies, covering aspects like coverage details or policy benefits, and facilitate changes to their current policies.

• Work to retain Jerry policyholders by proactively identifying solutions for customers who may be considering cancellation.

⛳️ Requirements

• Minimum of 2 years of experience in a call center setting.

• A strong desire to assist others.

• Capability to multitask effectively and manage several competing priorities.

🏝️ Benefits

• We will cover the costs for your P&C license (expected to be obtained within 60 days of starting).

• Comprehensive medical, dental, and vision insurance, along with a 401K match.

• Opportunity to work remotely (we provide necessary work equipment).

• Continuous training and mentorship from our leadership team.

• A diverse portfolio of insurance carriers and products—collaborating with over 55 carriers to provide our customers with optimal choices.

• Flexible scheduling options, allowing you to choose between a 5-day, 8-hour work schedule or a 4-day, 10-hour workweek.