Customer Support Agent, French/English

This is a fully remote position, open to applicants in Algeria, +1 more country.

📋 Description

• Deliver customer support for global consumer electronics and e-commerce firms.

• Interact with customers through email, live chat, social media, and phone communications.

• Calmly troubleshoot customer issues and provide necessary assistance.

• Engage in guided training to enhance and refine customer support capabilities.

• Collaborate with clients and their customers as part of a large international team.

⛳️ Requirements

• Proficient spoken and written French at a minimum of C1 level.

• Intermediate English proficiency at a minimum of B2 level.

• Residing in Tunisia or Algeria.

• Passion for e-commerce, consumer electronics, and customer satisfaction.

• Willingness to work with new technologies and products.

• Quick learner who takes initiative and excels in troubleshooting.

• A dedicated quiet workspace within the home environment.

• Minimum internet speed of 15 Mb/s for both download and upload, with international latency under 120 ms.

• At least 8 GB of RAM.

• 64-bit Windows 11 or newer (excluding Windows S mode), or macOS 13 or newer.

• Intel Core i5-8300H or comparable processor.

• Integrated graphics card.

• A smartphone for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer.

🏝️ Benefits

• The opportunity to work entirely remotely, eliminating commute time and travel expenses.

• A role within a dynamic international organization with ambitious clients in gaming, e-commerce, and technology.

• A relaxed, diverse, and inclusive culture featuring individuals from over 80 countries, speaking more than 25 languages.

• Access to innovative digital tools and comprehensive training, including a library of online training courses.

• Various learning and career development opportunities throughout the year.

• Engaging employee activities that promote fun.

• Involvement in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA.