Customer Support Agent – Entry Level

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Manage incoming interactions for prominent brands, assisting customers with inquiries, service requests, account requirements, and product assistance.

• Utilize guided systems and resources to provide exceptional customer service while upholding professionalism, accuracy, and brand consistency.

• Enjoy flexible scheduling options once certified.

• Play a role in a contemporary, environmentally aware support model.

⛳️ Requirements

• High school diploma or GED is required.

• Must be at least 18 years old.

• Authorized to work in the United States.

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Capable of following detailed processes and meeting performance expectations.

• Strong communication and active listening abilities.

• Comfortable with navigating computer applications and web-based tools.

• Ability to work independently and remain accountable for schedules.

• Preferred: Previous call center or customer service experience.

• Bilingual (Spanish/English) preferred but not mandatory.

• Familiarity with phone-based or computer-based support environments.

🏝️ Benefits

• Flexible scheduling options after certification.

• Paid training following successful client certification.

• W2 employment structure providing payroll, protections, and stability.

• Paid time off and optional supplemental insurance (Aflac).

• Household telehealth access through MDLive.

• Access to performance-based incentives.

• Opportunities for career advancement into support, QA, and leadership roles.