Customer Support Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide assistance to our restaurant partners via phone, email, and chat.

• Address inquiries and proactively support restaurant partners.

• Manage administrative responsibilities such as updating menus, addressing financial questions, arranging holiday schedules, and troubleshooting issues within the app or website.

• Collaborate with other internal teams.

• Respond to email inquiries about delivery zones and fees, new images, order cancellations, and upcoming promotions.

• Cultivate strong relationships with customers and consistently deliver outstanding service.

• Resolve issues with an emphasis on achieving first-contact resolution.

⛳️ Requirements

• You are confident and enjoy engaging with people while offering assistance.

• Goal-driven, with a strong desire to meet bonus targets.

• A solution-focused mindset and a motivation to achieve results.

• A lively personality and energy—we appreciate enthusiasm!

• Experience in customer service is a plus, but not mandatory.

• Willingness to work remotely.

🏝️ Benefits

• Authentic training and development opportunities.

• A dynamic and friendly working environment.

• Regular team gatherings, including two major annual celebrations.

• Casual dress code.

• €2,500 monthly base salary plus bonuses.

• Comprehensive training and ongoing support.