Customer Support Agent

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver prompt, compassionate, and tailored assistance to platform users, mainly customers.

• Engage with platform specialists through Intercom to address and resolve their inquiries.

• Manage requests related to accounts, subscriptions, refunds, and technical platform challenges.

• Ensure a favorable user experience while addressing customer questions.

• Transform user feedback into valuable insights for other teams to refine and enhance the product.

⛳️ Requirements

• Proven experience as a Customer Support Agent or in a comparable position.

• Practical experience with Intercom, Zendesk, or similar customer support management platforms.

• Native-level proficiency in Ukrainian.

• Proficiency in English at C1+ level.

• Empathetic approach with the ability to foster trusting relationships with users.

• Proactive in addressing current customer issues and averting potential ones.

• Eagerness and enthusiasm for tackling unconventional challenges.

• Ideally situated in the CET or EET time zone.

🏝️ Benefits

• 20 days of paid vacation (flexible with days off).

• Competitive salary.

• Access to therapy on Mindly.

• Remote-first work environment.

• Dynamic atmosphere of a fast-growing product company.

• Strong team composed of high achievers.