Customer Support Agent

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Assist in resolving user inquiries and issues.

• Engage with users through written communication via support tickets and verbally through phone calls.

• Interact with English-speaking users globally.

• Aid in product enhancement by forwarding issues to the appropriate teams.

⛳️ Requirements

• Upper-Intermediate / Advanced English proficiency (B2+), both spoken and written.

• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.

• Capability to quickly adapt and learn new procedures.

• Ability to handle stress effectively.

• Excellent communication skills, including the ability to manage user objections.

• Empathy and a customer-focused approach.

• Interest in topics related to emotional and behavioral well-being.

• Commitment to long-term collaboration.

🏝️ Benefits

• Fully remote work arrangement; you can operate from anywhere in Ukraine or globally.

• 18 days of paid vacation annually.

• Unlimited sick leave with a doctor's certificate.

• Medical insurance coverage.

• Flexible work schedule based on shifts.

• Guaranteed one-hour breaks during each shift.

• Bonuses awarded for meeting goals and KPIs.

• Access to sports sections and professional clubs for skill-sharing.

• Offices located in Kyiv, Lviv, and Warsaw.

• Support provided during the war, ensuring stable work conditions and contributing to Ukraine’s recovery.