Customer Support Agent

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Manage incoming customer inquiries via email and chat

• Address and resolve issues promptly and comprehensively

• Proficiently navigate Shopify and customs administration

• Keep precise records and adhere to established standard operating procedures (SOPs)

• Represent luxury brands with professionalism and a friendly demeanor

• Work collaboratively with team members across various time zones

⛳️ Requirements

• Practical experience in a customer support role

• Able to remain calm under pressure and exhibit empathy

• Demonstrates an ownership mindset

• Comfortable working autonomously in a remote setting

• Familiarity with Gorgias or comparable helpdesk software

• Proficient in English; knowledge of additional languages is advantageous

🏝️ Benefits

• 20 days of vacation annually

• Flexible working environment