Customer Support Agent

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Respond to customer emails and chats regarding order status, returns, product inquiries, and tuning concerns.

• Manage chargebacks and disputes by providing evidence and following the established process.

• Utilize platforms such as Intercom, Shopify, Slack, and Notion in daily operations.

• Identify potential issues before they escalate and report them to the Customer Service Manager.

• Assist in maintaining exceptional response times during the high volume of Q4.

⛳️ Requirements

• Minimum of 2 years of experience in customer support, with at least 1.5 years at one organization.

• Proven ability to handle a high volume of tickets (over 100 per day).

• Direct experience with chargebacks and disputes.

• Strong proficiency in written English.

• Familiarity with at least one of the following: Intercom, Zendesk, Gorgias.

• Experience with Shopify is an advantage.

• Background in physical products or e-commerce is preferred.

• Must be located in Latin America.

• Availability during US business hours is required.

🏝️ Benefits

• Monthly compensation ranging from $1,000 to $1,400 USD, depending on experience.

• A 13th salary bonus.

• Performance bonuses during Q4, in addition to the 13th salary.

• Paid time off for holidays and national observances.

• Fully remote work with a flexible schedule.

• Join a dynamic team with opportunities for growth: our Customer Service agents advance to senior and lead positions as we expand.