Customer Support Advisor, German

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver frontline customer support in both English and German via various communication channels.

• Serve as the initial point of contact for customers, providing both basic and advanced troubleshooting assistance.

• Utilize the support system and associated internal tools to address queries promptly and professionally, in line with customer-contract SLAs.

• Swiftly resolve customer issues and requests.

• Work collaboratively with product, engineering, and customer success teams to escalate issues and share pertinent information.

• Monitor and create frequently asked questions to enhance the knowledge base and empower customers.

• Evaluate processes and propose as well as implement enhancements to boost operational efficiency and support quality.

⛳️ Requirements

• Proficient in both English and German.

• Prior experience in a technical support and/or customer service capacity.

• A strong inclination towards technology.

• Capability to diagnose, document, and resolve intricate technical issues.

• Familiarity with helpdesk/ticketing systems and remote access tools.

• Outstanding written and verbal communication abilities.

• Capacity to articulate clearly and collaborate effectively within a team environment.

🏝️ Benefits

• Annual gross salary of €20,000, which includes 2 holiday allowances.

• Night shift allowance.

• Monthly internet allowance of €20.

• Daily meal allowance of €10.46.

• Health insurance coverage.

• Equipment will be provided.

• Home office allowance available.

• A Buddy will be assigned upon joining.

• Access to an Online Gym and Wellbeing Studio.

• Opportunities for professional advancement.

• Enjoyable company events and team outings.

• Autonomy and responsibility in your role.