Customer Support Advisor – Employee Benefits

This is a fully remote position, open to applicants in Romania.

📋 Description

• Engage with customers as part of the support team.

• Serve as the initial point of inquiry for benefit and policy-related questions, ensuring issue resolution is achieved.

• Collaborate with insurers and providers regarding escalated matters.

• Monitor recurring issues and uphold high standards of documentation.

• Manage new business administration tasks.

• Establish new employer schemes.

• Streamline application processing between employers, employees, and insurance providers.

• Maintain updates in the CRM and internal systems.

• Assist with scheme renewals.

• Work alongside employers and insurance providers, partnering with customer success teams to enhance processes and elevate customer experience.

• Oversee policy event administration.

• Process changes related to policies, including joiners, leavers, dependents, cancellations, and amendments.

• Coordinate efforts across internal teams and external providers.

⛳️ Requirements

• A minimum of 2 years of experience in operations/support within insurance, financial services, or benefits administration in HR.

• Excellent attention to detail.

• Proven ability to manage multiple workstreams and navigate complexities.

• Strong written communication skills.

• Capability to collaborate with various stakeholders.

• Ability to work autonomously.

• Competence to perform effectively when assigned significant tasks with provided guidance.

• Comfort in fast-paced work environments.

• Adaptability to ambiguity and changing processes.

• Language assessment will be conducted as part of the recruitment process.

• Availability to work Monday to Friday, 9 am–5:30 pm.

• Willingness to complete induction and new hire training in Dublin and visit Dublin quarterly.

🏝️ Benefits

• Remote-first operational model.

• Induction and new hire training provided in Dublin.

• Quarterly visits to Dublin for meetings and training sessions.

• Opportunities for career growth.

• Permanent / Full-Time employment.