Customer Support & Accounting Operations Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients utilizing Pennylane.

• Act as the intermediary among business leaders, internal accountants, and accounting firms.

• Engage with users on a daily basis to understand their challenges.

• Investigate inquiries and offer solutions or answers.

• Elevate issues to technical teams when necessary.

• Assist corporate and accounting-firm accountants in integrating their data into Pennylane to streamline migration.

• Monitor and resolve tickets until complete resolution.

• Manage increasingly intricate customer requests.

• Develop and update customer support resources.

• Share accounting expertise and practical experience with team members.

• Provide the Product teams with well-informed feedback regarding customer use cases.

• Identify opportunities for enhancement and lead initiatives.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, preferably covering at least three tax seasons.

• Experience working directly with business leaders is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and identify solutions.

• Familiarity with Pennylane is an asset.

• Professional proficiency in English.

• Excellent written communication skills and the ability to articulate concepts clearly.

• Capacity to comprehend and address customer needs, deliver outstanding service, and build strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Flexibility to adjust to rapid changes in the platform.

• Eagerness to learn and keep abreast of product advancements.

• Candidates must reside in Europe; Pennylane does not offer visa sponsorship and does not hire outside of Europe.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days off per year, on top of 25 days of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly allowance for all Pennylaners to facilitate working from home or in a coworking environment.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac.

• Company events, such as Tech Days and an annual offsite.