Customer Success/Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for designated client accounts

• Establish and nurture robust, long-lasting client relationships grounded in trust and results

• Take complete responsibility for client performance, ensuring that objectives are achieved and surpassed

• Actively seek out opportunities to enhance client outcomes, retention, and expansion

• Work in collaboration with internal teams (creative, marketing, etc.) to produce high-quality results

• Track account performance and offer strategic advice to clients

• Convey updates, insights, and results in a clear and consistent manner

• Resolve client issues and address concerns promptly and professionally

⛳️ Requirements

• 1–4+ years of experience in Customer Success, Account Management, or Client Services (flexible for high-potential candidates)

• Proven experience in managing client relationships or handling client-facing roles

• Familiarity with fast-paced, results-oriented environments

• **Nice to Have**

• Experience in a digital marketing, advertising, or creative agency

• Background in eCommerce or performance marketing

• Experience working with international or North American clients

🏝️ Benefits

• Opportunities for career growth and advancement

• Competitive compensation package, which includes Maxicare HMO