Customer Success Team Lead

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Develop and oversee a high-performing Customer Success function on the West Coast.

• Assist strategic enterprise clients in enhancing adoption, retention, and growth.

• Collaborate with Customer Success Managers on intricate challenges and strategies for significant, high-risk enterprise accounts.

• Establish trusted executive relationships and participate in customer discussions when leadership is required.

• Personally manage key strategic customer relationships as needed.

• Recruit and onboard the remaining Customer Success Managers for the West Coast team.

• Mentor and nurture team members through one-on-ones, development plans, and skill enhancement.

• Foster a high-accountability, supportive team culture.

• Execute forecasting, account health assessments, and systematic risk reviews.

• Create replicable Customer Success processes encompassing onboarding, quarterly business reviews, adoption, retention, and growth.

• Proactively identify risks, address issues, and enhance team operations.

• Collaborate with Sales, Product, Support, Technical Account Managers, Renewals, and Go-To-Market leaders.

• Work together with Customer Success leaders across the US East, EMEA, and Scaled Customer Success.

• Contribute to global Customer Success projects and scalable methodologies.

⛳️ Requirements

• 2–3+ years of experience in people management.

• Proven history of recruiting, developing, and retaining Customer Success talent.

• 7–10 years of experience in Customer Success, Professional Services, Account Management, or other client-facing roles.

• Experience supporting large, intricate, high-risk enterprise clients.

• Background in the tech industry with relevant enterprise subject-matter expertise.

• Understanding of the needs and expectations of technical buyers and customers.

• Proficient in running forecasts, account health assessments, and structured risk reviews.

• A builder mindset with a readiness to tackle problems directly.

• Low-ego teamwork and a focus on process improvement.

• Familiarity with automation and AI is a plus.

• Prior experience holding Customer Success leadership roles across multiple companies is a plus.

• Must reside in Washington, California, Colorado, or Texas.

• Must have the right to work in the US; visa support is not available for countries other than Germany.

• English is the primary language of the company.

🏝️ Benefits

• Equity ownership in n8n.

• 20 vacation days in the US.

• 8 sick days in the US.

• Public holidays wherever you are located.

• Multiple low-premium, low-deductible medical plans available for individual and family coverage.

• No-cost premium HDHP option with a pre-funded Health Savings Account.

• Coverage for dental and vision.

• 401(k) retirement plan with a 4% employer match.

• Company-paid short-term and long-term disability insurance.

• Life insurance coverage.

• €1K (or equivalent) annually for courses, books, events, or coaching.

• Regular hackathons.

• Remote-first work culture.

• Frequent off-site events for team bonding.

• $100 monthly to support open-source initiatives.

• Transparency regarding company operations and performance.