Customer Success Tax Expert – Accounting, Tax

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct demonstration calls and actively engage to comprehend customer requirements in the e-commerce and SaaS industries.

• Formulate appropriate solutions tailored for customers.

• Manage support tickets independently.

• Discover prompt, customer-centric solutions.

• Collaborate closely with the Onboarding and Automation teams to ensure customer satisfaction.

• Enhance existing solutions further.

• Produce blog articles, templates, and help documentation.

• Assist in executing the AI and content strategy.

⛳️ Requirements

• Background in financial accounting or a strong grasp of tax-related procedures.

• Experience in direct customer engagement, preferably within a SaaS setting.

• Strong capacity to identify and comprehend customer needs.

• Ability to establish, monitor, and accomplish realistic goals and KPIs.

• Exceptional written and spoken proficiency in German and English.

• Familiarity with Zendesk, Confluence, Slack, Google Workspace, or similar platforms.

🏝️ Benefits

• Comprehensive onboarding program.

• Dedicated mentorship.

• Continuous professional development opportunities.

• Regular performance development discussions.

• Annual budget for professional growth.

• Open company culture with flat hierarchies.

• No dress code.

• Team dinners.

• Sports activities.

• After-work gatherings.

• Regular company offsite events.

• Remote-first work policy or office conveniently located at Ostbahnhof.

• Flexible scheduling for work hours and workplace.

• Attractive compensation package.

• 30 days of annual leave.