Senior Partner Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the success, implementation, and expansion of Benepass’s strategic partner relationships.

• Oversee a portfolio of strategic partners while fostering trusted relationships with key stakeholders.

• Create partner success plans, establish communication routines, conduct regular check-ins, and facilitate business reviews.

• Act as the senior point of contact for partner inquiries, escalations, planning, and collaborative efforts.

• Manage partner implementation from the initial handoff through to launch and continuous optimization.

• Define best practices for onboarding across health plans, digital health entities, benefits administrators, TPAs, HRIS platforms, and various partnership models.

• Develop repeatable frameworks for implementation, onboarding plans, project templates, checklists, timelines, and criteria for readiness.

• Create materials for partner-facing and internal enablement.

• Establish scalable workflows for onboarding, client introductions, implementation support, and engagement post-launch.

• Standardize, automate, and enhance partner onboarding while ensuring a high-touch experience.

• Coordinate cross-functional implementation workstreams and document commitments, risks, dependencies, and decisions.

• Design and deliver partner training sessions, webinars, workshops, office hours, and additional enablement programs.

• Support transitions between partner teams, Sales, Implementation, and Customer Success teams.

• Monitor partner and referred-client performance metrics, including activation, utilization, engagement, retention, satisfaction, and expansion.

• Conduct reviews of partner performance and translate data insights into actionable recommendations and plans.

• Identify potential risks and facilitate the resolution of partner or client issues.

• Serve as the internal advocate for partners, influencing priorities in Product, Operations, Support, and Implementation.

• Develop and maintain partner playbooks, standard operating procedures, reporting, and documentation.

• Keep accurate records of partner activities, health, opportunities, commitments, and next steps in the CRM and internal systems.

• Contribute to shaping the operating model and best practices for Benepass’s expanding partner ecosystem.

⛳️ Requirements

• Over 5 years of experience in partnerships, customer success, account management, channel management, implementation, or a comparable client-facing role.

• Background in employee benefits, HR technology, SaaS, fintech, benefits administration, or a related field.

• Proven success in managing strategic external relationships and engaging with senior stakeholders.

• Extensive experience leading implementations, onboarding initiatives, or complex cross-functional projects.

• A history of creating scalable processes, playbooks, templates, and operational practices.

• Commercially minded, with an ability to identify and support expansion opportunities while preserving partner trust.

• Proficiency in utilizing data to evaluate account health, recognize trends, and suggest actions.

• Exceptional written and verbal communication skills, including the ability to facilitate conversations at the executive level.

• Strong organizational skills, sound judgment, follow-through, and meticulous attention to detail.

• Capability to operate independently, influence without authority, and structure an evolving environment.

• Nice to have: experience with digital health companies, benefits consultants, PEOs, TPAs, HRIS providers, or benefits-administration platforms.

• Nice to have: experience in building or managing channel, referral, marketplace, or strategic partner programs.

• Nice to have: familiarity with spending accounts and global health and wellness benefits.

• Nice to have: experience with Salesforce or another CRM, customer-success platform, or partner-management system.

• Nice to have: experience supporting integrations, fintech products, payments, or workflows in benefits technology.

• Nice to have: willingness to travel occasionally for partner meetings, events, and industry conferences.

• Must be located in the U.S.; the application will inquire about the candidate's U.S. residency and employment visa sponsorship needs.

🏝️ Benefits

• 95% coverage for medical, dental, and vision expenses.

• One-time $250 allowance for work-from-home setup.

• $500 annual benefit for Learning & Development.

• $150 monthly allowance for cell phone and internet expenses.

• $100 monthly wellness benefit.

• $100 monthly benefit for co-working and commuter expenses.

• Multiple team on-site events throughout the year.

• Flexible paid time off (PTO).

• Equity options.

• Variable compensation structure.