This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct thorough research on each client prior to outreach, gaining insights into their business, industry, projects, and language service requirements.

• Regularly communicate with clients via phone to monitor project status, collect feedback, and address any concerns.

• Discover new opportunities within current accounts and suggest relevant services.

• Re-engage clients who have been inactive.

• Collaborate with project managers to ensure projects remain on schedule and clients are kept updated.

• Keep precise records in the CRM and manage follow-ups effectively.

• Enhance client relationships, deliver outstanding service, and foster repeat business.

⛳️ Requirements

• In-depth understanding of translation, localization, and interpreting practices.

• Exceptional English communication skills, both spoken and written, particularly over the phone.

• Demonstrated experience in sales, customer service, research, and relationship management.

• Highly organized, resourceful, and proactive in taking initiative.

• Capability to provide a 2–3 minute Loom video in English introducing yourself, detailing relevant experience, and explaining how you would research a client and assess their needs prior to a follow-up call.

• Include a viewable Loom link in your application.