Customer Success Specialist, Cantonese

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Address customer inquiries and manage issues through inbound calls and emails.

• Deliver precise information based on customer questions.

• Act as the main point of contact for customers utilizing the client’s online shopping platform.

• Assist customers in placing online orders.

• Accurately and securely process payments and sensitive customer data.

• Proactively assist customers to uphold brand reputation and foster customer loyalty.

• Recognize and escalate high-priority issues through the proper channels.

• Work collaboratively with team members to enhance customer support procedures.

• Maintain and elevate service quality through constructive suggestions and recommendations.

• Participate in training to keep job-related knowledge and skills current.

• Achieve company and client key performance indicators.

• Adhere to company and client policies and procedures.

• Uphold the client’s brand, culture, and values while displaying a positive, empathetic, and professional demeanor.

⛳️ Requirements

• Bachelor’s Degree or at least a Diploma or equivalent qualification in any field.

• B2 level proficiency in English, encompassing reading, writing, speaking, and listening comprehension.

• A minimum of 6 months of experience in customer support across any industry.

• Recent graduates are encouraged to apply, especially those with degrees in English Communication, English for Professionals, Mass Communication, or related areas.

• Experience in a call center is a plus.

• Must be proficient in speaking, reading, and writing the necessary language for support.

• Minimum typing speed of 40 words per minute with 90% accuracy.

• Proficient in computer use and well-versed in Microsoft Windows and Microsoft Office.

• Capable of professionally handling inquiries and objections.

• Strong reasoning, analytical, and critical thinking abilities.

• Ability to thrive in a fast-paced environment and accept ongoing feedback.

🏝️ Benefits

• Ongoing training and learning opportunities.

• Regular feedback and avenues for personal development.