Customer Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver prompt and effective support to businesses regarding urgent workforce challenges.

• Manage daily operations to ensure efficient scheduling and shift coordination.

• Actively address and resolve operational challenges.

• Function as a reliable contact for businesses.

• Offer solutions that align with client requirements.

• Work with internal teams to enhance workflow processes.

• Create standard operating procedures.

• Handle standard customer inquiries, which account for around 80% of requests.

• Collaborate with Biz Ops on more complex issues, representing roughly 20% of requests.

• Utilize internal systems to track requests and resolve issues.

• Assist businesses in comprehending and utilizing the Traba platform.

• Participate in rotating shifts to ensure consistent support coverage as operations expand to 24/7.

⛳️ Requirements

• A minimum of 1 year of professional experience in customer success, business support, or a comparable role in a rapidly growing company.

• Demonstrated ability to juggle multiple priorities while adhering to tight deadlines.

• Excellent organizational skills with a keen attention to detail.

• Capability to act swiftly and decisively.

• A proactive mindset towards problem resolution.

• A sense of ownership in responsibilities.

• An enthusiastic demeanor and dedication to delivering outstanding customer experiences.

• Strong empathy for customers and workers alike.

• Exceptional verbal and written communication abilities.

• Willingness to work rotating shifts, including early mornings, late nights, weekends, and holidays.

• Ability to thrive in a fast-paced, dynamic environment while managing several tasks under pressure.

🏝️ Benefits

• Competitive compensation with pathways for advancement and career growth.

• Flexible working arrangements with rotating shifts, including early mornings, late nights, and weekends.

• An opportunity to influence a new function within a rapidly expanding tech organization.

• Collaboration with a highly skilled and motivated team.

• Experience in a fast-evolving technology company.