Customer Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Cultivate robust customer relationships founded on quality, dependability, trust, and a customer-centric mindset.

• Acquire comprehensive knowledge of systems to assist customers with their concerns and product requirements.

• Independently and collaboratively implement technical projects and fulfill project deliverables.

• Offer Tier 1 Customer Support for system-related issues.

• Create and manage tickets using Salesforce CRM.

• Carry out daily customer support tasks, including addressing inquiries and following up on reported issues.

• Assist clients throughout the onboarding journey.

• Establish and nurture strong client relationships.

• Conduct hardware and software troubleshooting.

• Develop internal and client-facing onboarding and support documentation.

• Design and implement testing procedures for both new and existing products to align with client needs.

⛳️ Requirements

• Minimum of 2 years of experience in a technical or support-oriented role.

• Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or a related discipline.

• Proficient in English, both spoken and written.

• In-depth knowledge of IoT.

• Exceptional Customer Service capabilities.

• Systematic and methodical approach to diagnosing and resolving issues.

• Familiarity with Salesforce, Chorus, Fullstory, Outreach, and Jira is advantageous.

🏝️ Benefits

• Opportunity to work from home.

• Monday to Friday work schedule.

• Observance of Philippine Holidays.