Customer Success Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish strong relationships with schools, local governments, and educational authorities in North Rhine-Westphalia.

• Assist clients in the rollout and implementation of AV1.

• Set success metrics and ensure sustained customer satisfaction.

• Serve as the primary AV1 specialist, providing guidance on best practices, change management, and enhancing adoption and effectiveness.

• Collaborate closely with Account Managers to engage with educational leaders and decision-makers.

• Identify opportunities to broaden AV1 usage across educational institutions, networks, municipal bodies, and regions.

• Facilitate strategic discussions with customers.

• Utilize practical insights to enhance support for schools continuously.

• Report directly to the Director of Customer Success.

• Contribute to reducing school absenteeism and aid absent students in successfully reintegrating into the classroom.

⛳️ Requirements

• Minimum of 10 years of experience in the education sector.

• Background in teaching, school leadership, consulting, inclusion, or educational development.

• Preferably, experience in a leadership position, such as school administration, principal, or deputy principal.

• Comprehensive understanding of the German education system, especially state-specific frameworks, school authorities, and municipalities.

• Experience collaborating with schools, local governments, or educational authorities at a leadership level.

• Ability to navigate educational and administrative environments effectively.

• Native-level or near-native proficiency in German (C1/C2).

• Proficient in written and spoken English.

• Proactive, solution-oriented attitude with a commitment to inclusive education.

• Willingness to submit a résumé in English.

🏝️ Benefits

• Remote work with flexible hours centered around core times (10:00 a.m.–3:00 p.m.).

• A bonus incentive program.

• Reimbursement for the Deutschlandticket.

• Coverage for mobile phone and internet expenses.

• Car leasing options through salary conversion (JobAuto).

• Regular company events and an annual team retreat.

• A meaningful Scandinavian company culture.

• A team comprised of education specialists.

• Access to resources and support from Sales, Marketing, and Product teams.

• Unlimited professional development opportunities within a growing organization.

• Minimal bureaucratic processes.