Customer Success Representative, Commercial

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take charge of exceeding Quota linked to territory Renewal and Expansion objectives.

• Efficiently manage the annual pipeline by engaging with customers at least 4 months prior to support expiration to conduct customer experience evaluations and environment health assessments.

• Reach out to customers with expired support, aiming to reactivate their services.

• Collaborate cross-functionally with Deal Desk, Legal Department, Sales, and other teams to draft Special Terms and create NSQs.

• Clearly articulate and sell complex offers both internally and externally.

• Develop precise forecasts, business analyses, and share insights.

• Provide customers with necessary assistance to ensure their success, including but not limited to: Licensing Transfers and Customer Support Ticket Help.

• Offer adequate support to Veeam’s channel partners to successfully secure renewals and additional licenses.

• Log all activities related to customer/partner interactions in Veeam's customer relationship management system (SalesForce.com).

• Maintain excellent Salesforce hygiene.

• Manage incoming Renewal inquiries through various Renewals portals.

• Prioritize tasks to achieve all KPIs, goals, and objectives.

• Meet Daily/Weekly SLAs while upholding high Customer Satisfaction ratings.

• Surpass target quotas.

• Concentrate on customer retention, renewal rates, and high-velocity selling, with a keen focus on maximizing revenue generation from our Velocity customer base.

⛳️ Requirements

• Bachelor’s Degree required (a combination of education and experience will be assessed).

• Advanced proficiency in both English and German languages.

• Relevant professional experience in one or more areas: Sales, Account Management, Customer Success Account Management, Renewals, or Account Management.

• Proven history of surpassing quota and KPIs.

• Experience in delivering consulting or support to large-scale, enterprise-level accounts with technically intricate configurations and high transaction volumes.

• Capability to effectively lead initiatives addressing complex customer requests and escalations within a multi-functional team.

• Strong communication skills with a demonstrated ability to communicate and influence effectively at all organizational levels, including executive management.

• Outstanding organizational skills with a proven ability to prioritize tasks and multi-task to meet deadlines and quotas.

• Ability to thrive in a semi-autonomous and fast-paced environment.

• High-energy, motivated self-starter ready to manage a high volume of email communications and outbound calls.

• Experience in compiling, querying, analyzing, and reporting data.

• Proficiency in SalesForce.com is a plus.

🏝️ Benefits

• 26 paid days off each year, along with 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental, maternity, and paternity leave.

• Comprehensive family medical plan, including dental care, rehabilitation, and vaccinations.

• Life, critical illness, and disability insurance.

• Employer pension contribution via PPK.

• Monthly Edenred allowance of 450 PLN for meals.

• Fully covered MultiSport card by Veeam, providing access to sports facilities across the country.

• Up to 12 complimentary therapy sessions annually, along with legal and financial counseling.

• Opportunities for professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.