Customer Success Representative

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Generate, evaluate, and qualify digital, distributor, and inbound leads.

• Act as the initial point of contact, capturing essential customer information.

• Oversee small accounts by tracking the pipeline, ensuring conversion, and facilitating appropriate handoffs to Sales.

• Maintain precise customer and operator information within Salesforce.

• Enhance retention through proactive engagement, post-sale loyalty strategies, and win-back initiatives.

• Identify potential churn risks early and advocate for the customer’s perspective.

• Assist Sales by preparing for calls, providing insights, creating presentations, offering pricing guidance, and suggesting samples and menu ideas.

• Collaborate with Marketing on campaigns, field-ready materials, and innovation launches, ensuring follow-up actions are taken.

• Serve as a liaison across teams to foster alignment and execute solution-focused strategies.

• Support distributor and operator collaborations through training, education, and partnership building.

• Facilitate growth through promotional activities, innovation support, insights, and operational coordination.

• Provide support during food shows as necessary to enhance engagement and execution.

⛳️ Requirements

• 1–2 years of relevant sales or customer-facing experience within the foodservice sector.

• A Bachelor’s degree in business, Marketing, or a related discipline is preferred.

• Proficient in Microsoft Office Suite, CRM systems, and Canva.

• Comfortable with learning and utilizing new technologies.

• Excellent written and verbal communication abilities, with skills in influencing and negotiating.

• Fluency in English is mandatory.

• Proven skills in business and financial management with a strategic, results-oriented approach.

• Demonstrated customer-centric mindset with a strong commitment to providing an outstanding customer experience.

• Willingness to travel up to 15% (local travel with occasional overnight stays).

🏝️ Benefits

• Health insurance benefits: Medical, Dental, Vision.

• Flexible Spending Accounts for Health and Dependent Care.

• Health Reimbursement Accounts.

• Well-being programs including companywide events and a wellness incentive program.

• Paid Time Off.

• Industry-leading 401(k) plan with generous company contributions.

• Financial Planning Services.

• Employee Stock purchase program.

• Health Savings Accounts.

• Life and Accident insurance.

• Family-Friendly Employee events.

• Employee Assistance Program services – mental health and other concierge-type services.

• Compensation and bonus incentive programs.