Customer Success Program Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist customers throughout the DACH region in achieving sustainable operational success.

• Oversee customer onboarding and ensure the effective utilization of Intuitive’s products, services, and digital solutions.

• Aid customers in reaching their operational objectives, enhancing program performance, and adhering to best practices.

• Track customer success metrics, pinpoint risks and areas for improvement, and coordinate necessary actions.

• Act as the main customer advocate within the organization.

• Collaborate with teams in Sales, Marketing, Training, Service, and Finance.

• Facilitate the implementation of new products and robotic surgery initiatives.

• Conduct regular business reviews and maintain customer touchpoints.

• Keep precise customer records and report on customer progress using Customer Success tools and reporting systems.

⛳️ Requirements

• A Bachelor's degree or equivalent professional experience.

• More than 5 years of experience in Customer Success, Account Management, Sales, or a similar customer-facing position, preferably within the medical device or healthcare sector.

• Strong skills in project management, process enhancement, and stakeholder engagement.

• Demonstrated ability to establish trusted relationships and collaborate effectively with cross-functional teams.

• Exceptional communication and presentation skills in a dynamic, fast-paced setting.

• Strategic thinker with robust analytical and problem-solving abilities.

• Fluent in both German and English, with excellent verbal and written communication skills.

• Experience with CRM and business systems (e.g., Salesforce) is a plus.

• Willingness to travel occasionally.

🏝️ Benefits

• Remote work setup; employees are required to come onsite when requested by leadership.

• Full-time employment position.

• Chance to contribute to innovations in robotic-assisted surgery and minimally invasive healthcare.

• Collaborative and cross-functional work environment.

• Access to Customer Success tools and digital resources.

• Occasional travel opportunities.