Fixed Term Program Manager – 8 Months

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee, strategize, and execute specialized programs and portfolios.

• Ensure programs are crafted and executed in alignment with sponsors’ strategic objectives.

• Fulfill client requirements effectively.

• Supervise overall program performance and services including reimbursement, patient coordination, and medication oversight.

• Cultivate reimbursement expertise within specific therapeutic areas and create training materials.

• Handle stakeholder escalations to ensure client satisfaction.

• Provide sponsors with insights into market trends, competition, and payer dynamics.

• Assess program strengths, weaknesses, and areas for enhancement.

• Suggest and implement operational adjustments through change management initiatives.

• Collaborate with analytics teams for program reporting.

• Lead and engage in client meetings and maintain ongoing client communication.

• Work in partnership with internal departments to improve execution and client relations.

• Support quality assurance and improvement efforts and supervise CAPA activities.

• Oversee case managers’ call handling, customer service, documentation, and follow-ups.

• Monitor staff performance and evaluate training needs.

• Provide input on scheduling and staffing recommendations.

• Engage in program design and development, including documentation, manuals, SOPs, workflows, and charts.

• Manage technical project setup, including telephony systems, data collection tools, processes, and reporting.

• Handle daily project activities, inquiries, and troubleshooting.

• Address client requests and case escalations, coordinate resources, and communicate with stakeholders.

• Participate in consulting and research projects as required.

• Update the account manager/project director on program status.

• Undertake additional responsibilities as assigned by the manager.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• Comprehensive knowledge and training in business administration, accounting, sales, marketing, or related areas.

• 1–3 years of experience in a Program Management role.

• At least 2 years of experience in a People Management position.

• Experience in the Oncology therapeutic area is considered advantageous.

• Proficiency in reimbursement, patient assistance programs, database components, functionalities, and operational policies and procedures.

• Awareness of technological trends, strategic business implications, and their effects on key clients.

• Familiarity with full-service call center operations.

• Ability to analyze financial data and manage budgets effectively.

• Strong background in customer/client management.

• Excellent project management abilities, including organization, planning, and project execution from conception to implementation.

• Strong analytical, conceptual, and problem-solving capabilities.

• Proven history of developing new concepts for various projects.

• Critical thinking skills with the ability to devise innovative solutions.

• Strong interpersonal and leadership qualities.

• Capability to develop and nurture talent.

• Exceptional organizational skills with the capacity to build effective working relationships.

🏝️ Benefits

• 100% Canadian company with offices nationwide.

• Cutting-edge facilities.

• Flexible working environment that promotes work-life balance.

• Employee Development Program.

• Industry-leading in-house corporate training offered throughout the year.

• Competitive salary.

• Generous vacation policy.

• Wellness Program including 5 paid days off for well-being.

• Paid sick days.

• Competitive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.

• Commitment to equal opportunity, diversity, inclusion, belonging, equity, and accessibility.

• Accommodations available upon request during the selection process.