Leadership Services Program Manager

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Collaborate with Committee/Council Leads, Committee Chairs, and Committee Members to assist in strategic planning and annual activities for the committee.

• Oversee the annual lifecycle of the committee, which includes planning, meeting preparation, setting milestones, documenting decisions, tracking actions, and ensuring accountability.

• Organize both virtual and in-person meetings for committees and councils, managing scheduling, agenda development, facilitation, documentation, and follow-up.

• Establish trustworthy relationships with leaders and members of committees and councils.

• Facilitate onboarding processes that are global and role-specific, which includes training on YPO processes and systems.

• Ensure the successful execution of committee activities during bi-annual in-person leadership meetings, covering meetings, dinners, and additional experiences.

• Create meeting agendas, pre-reading materials, summaries, and communications for members.

• Maintain committee-related documents, directories, calendars, reference materials, communication channels, data, templates, and archives.

• Relay announcements, discussions, and materials to member champions.

• Assist with election processes and facilitate selection committee meetings.

• Review and update committee and council information on both internal and external platforms.

• Promote adherence to YPO policies, procedures, the Code of Conduct, Core Principles, values, and applicable bylaws.

• Enhance processes that support organizational objectives and strategic implementation.

• Suggest and develop governance protocols while identifying trends and opportunities in governance.

• Act as the primary point of contact for champion inquiries from both members and management.

⛳️ Requirements

• A minimum of 5 years of experience in professional services and/or event planning in environments that involve multiple senior-level stakeholders globally.

• Demonstrated customer service experience in a high-touch setting, with a focus on identifying and implementing alternative solutions and resolving issues promptly.

• Experience in managing challenging situations with poise and professionalism.

• Proven ability to support, steward, and successfully execute the goals and deliverables of multiple stakeholders.

• A relevant bachelor's degree or equivalent experience is required.

• Proficient in Microsoft Office Suite and database management systems, preferably CRM.

• Skilled in using virtual video conferencing platforms such as Zoom.

• Must be fluent in English, both written and spoken.

• Ability to work flexible and/or extended hours across different time zones.

• Capability to spend extended hours working at a computer screen.

• Willingness and ability to travel domestically and internationally without restrictions, approximately 5-7 times per year.

• Experience in membership or association roles is preferred.

• Strong administrative skills; prior corporate executive-level administrative experience is preferred.

• Experience in a virtual work environment is preferred.

• PMP or CMP certifications are preferred.

• Partial fluency or knowledge of other languages is preferred.

🏝️ Benefits

• Opportunities for performance-based bonuses.

• Flexibility for remote work.

• A comprehensive rewards package focused on wellbeing and personal growth.

• Willingness and ability to travel domestically and internationally approximately 5-7 times per year.