Customer Success Program Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee customer onboarding and promote the utilization of Intuitive’s products, services, and digital solutions.

• Provide guidance to customers on operational objectives, program effectiveness, and industry best practices.

• Track customer success metrics while identifying potential risks and areas for enhancement.

• Coordinate initiatives to foster long-term success for customers.

• Serve as the main advocate for customers within the organization.

• Collaborate with teams in Sales, Marketing, Training, Service, and Finance.

• Assist in the rollout of new products and robotic surgery initiatives.

• Conduct regular business reviews and maintain consistent customer interactions.

• Keep precise customer records.

• Report on customer progress using Customer Success tools and reporting systems.

⛳️ Requirements

• A Bachelor’s degree or comparable professional experience.

• Over 5 years of experience in Customer Success, Account Management, Sales, or a related customer-oriented role.

• Experience, preferably within the medical device or healthcare sector.

• Strong skills in project management, process improvement, and stakeholder engagement.

• Demonstrated ability to cultivate trusted relationships and collaborate across various teams.

• Exceptional communication and presentation abilities.

• Strategic thinking with robust analytical and problem-solving skills.

• Proficiency in both German and English, with outstanding verbal and written communication capabilities.

• Experience with CRM and business systems, such as Salesforce, is a plus.

• Willingness to travel occasionally.

• May be subject to U.S. export controls, export licensing, and/or a Technology Control Plan depending on circumstances.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunity to work with a global leader in robotic-assisted surgery and minimally invasive care.

• Contribute to significant healthcare outcomes.

• Engage in cross-functional collaboration with teams in Sales, Marketing, Training, Service, and Finance.

• Access to digital tools and resources that promote customer self-sufficiency.