Customer Success Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Create comprehensive and clear sales account strategies for designated strategic accounts.

• Monitor revenue trends, sales opportunities, and competitive challenges.

• Achieve or surpass monthly and yearly revenue targets.

• Identify additional products and solutions to offer to clients.

• Determine cross-functional resources necessary to maximize revenue potential.

• Clearly communicate First Advantage benefits and promptly address client inquiries or implement solutions.

• Stay informed about competitors’ offerings and effectively promote First Advantage's advantages.

• Prepare and present quarterly and annual business reviews to clients.

• Document and oversee action and project plans.

• Analyze trends, suggest modifications to customer programs, and resolve business challenges.

• Maintain expertise in customers’ background screening and occupational health programs.

• Build and sustain customer relationships while providing leadership in a matrixed environment.

• Collaborate with the internal account team to assess program performance.

• Oversee MSAs, Schedule As, Statements of Work, SLAs, SOPs, contract renewals, and RFP responses.

• Develop and present renewal proposals.

• Manage customer monitoring and reporting initiatives.

• Complete other assigned responsibilities.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• At least 3 years of demonstrated experience in account management or sales account management, handling complex solutions and products for strategic National and/or Global accounts, with experience in C-level relationships.

• Proficient in MS Office applications, including Word, PowerPoint, and Excel.

• Excellent oral and written communication, along with strong interpersonal skills.

• Exceptional multi-tasking and time-management capabilities.

• Strong organizational, analytical, problem analysis, and problem-solving skills.

• Proven networking skills, showcasing a professional demeanor and business acumen.

• Candidate must be legally authorized to work in the United States.

• Occasional light travel may be required.

🏝️ Benefits

• Opportunity to work remotely with some business travel.

• Medical, Vision, Dental, and additional benefit plans.

• 401k plan with employer matching.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO).

• 9 paid company holidays.

• Access to technology and growth opportunities.

• Leadership dedicated to your success.