Customer Success Partner

This is a fully remote position, open to applicants in Australia.

📋 Description

• Facilitate the onboarding process for new schools via virtual meetings, potential in-person visits, and by providing training for teachers and leaders.

• Ensure that schools have a comprehensive understanding of Brightpath Writing and Brightpath Maths, instilling confidence in their use of the products.

• Oversee school usage and proactively offer suggestions, resources, and support for implementation.

• Conduct customized training sessions, either in-person or online, for teachers, literacy coordinators, and school leaders.

• Collect feedback from teachers and school leaders to identify product requirements and areas of concern, and communicate these insights to the product team.

• Maintain consistent communication with assigned schools through calls, emails, and regular check-ins.

• Assist schools in overcoming challenges and foster relationships that promote renewals.

• Travel for local and interstate school visits as necessary.

• Collaborate with team members across Australia and the UK.

⛳️ Requirements

• Recent experience in classroom teaching within an Australian school, or in a school leadership position such as a literacy coordinator or deputy principal.

• Practical knowledge of Brightpath Writing gained through teaching or specific Brightpath training.

• Background in training or mentoring fellow educators via professional development, workshops, or coaching sessions.

• Proficient in using school management systems and cloud-based tools like Google Workspace and Microsoft 365.

• Familiarity with maths teaching is advantageous.

• Understanding of literacy assessment and pedagogy is preferred.

• Experience in working with schools on change management or new implementations is a plus.

• Acquaintance with other 3P Learning products is desirable.

• Ideally, reside within the greater Perth, Western Australia area.

• Openness to travel for local and interstate school visits.

• Willingness to learn new systems and assist others in utilizing them.

🏝️ Benefits

• Three additional "purpose days" of paid leave each year.

• Complimentary access to all 3P Learning educational products.

• Flexible working arrangements available.

• Primarily work from home.

• Opportunity to be part of a dynamic ASX-listed company with a global presence.