Customer Success Manager – Telecom/SaaS

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of mobile customer accounts to safeguard existing revenue and enhance mobility product bookings.

• Take ownership of mobile conversion and upgrade opportunities, managing customer outreach and pricing requests through to execution.

• Collaborate with internal teams to fulfill customer commitments.

• Leverage mobile technology expertise and customer analytics to propose solutions and create business cases.

• Sustain a disciplined pipeline for assigned opportunities, contributing to goals in conversion, upgrade, retention, and booking growth.

• Record account activities and pinpoint areas for process enhancements.

• Independently suggest modifications that enhance customer experience and operational efficiency.

• Engage with customers, advisors, category sales specialists, and internal delivery teams.

⛳️ Requirements

• A minimum of 2 years of experience in client relations or account management.

• At least 2 years of experience with mobile, cellular, IoT, or similar technology solutions.

• Proven experience in managing sales opportunities, customer conversions, upgrades, or renewals within a B2B setting.

• Capability to analyze account data and utilize it to prioritize opportunities and customer actions.

• Excellent written and verbal communication skills for advising customers and collaborating with internal stakeholders.

• Strong organizational skills and judgment to handle multiple customer needs, deadlines, and follow-through effectively.

• A bachelor’s degree or equivalent practical experience is preferred.

🏝️ Benefits

• A values-driven culture that encourages employees to Be Seen, Be Yourself, and Do Your Best Work.

• An environment promoting diversity, equity, and inclusion.

• Privacy and data rights regarding applicant information.

• Human oversight in AI-assisted recruitment processes.