Customer Success Manager, Spanish Speaking

This is a fully remote position, open to applicants in Texas.

📋 Description

• Propel the adoption of our platform across a varied client base.

• Gain a thorough understanding of customer needs, guide them through personalized onboarding and continuous engagement strategies, and ensure they derive maximum value from our solutions.

• Build robust relationships with customers and deploy strategies to enhance customer retention and satisfaction.

• Act as the primary point of contact for any major issues encountered by our customers.

• Regularly engage with clients to confirm their satisfaction with our services.

• Identify avenues for customers to leverage more of our services to support their business growth.

• Facilitate webinars, develop user guides, and create other training materials to assist customers in fully understanding and utilizing our software.

• Track and report on account health, usage, and client satisfaction metrics to offer insights and recommendations.

⛳️ Requirements

• 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS sector.

• Capability to prioritize and oversee a substantial portfolio of accounts (100-200 mid market accounts) while consistently fulfilling expected engagement activities.

• Proven success in Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance, with demonstrable expertise in risk identification, portfolio segmentation, and management of renewals.

• Established ability to cultivate strong relationships with customers and manage client expectations, even on a large scale.

• Exceptional problem-solving abilities, with a talent for simplifying complex issues into clear solutions.

• Familiarity with Salesforce and Zendesk is a plus.

• Native-level proficiency in English and Spanish is essential for this position.

🏝️ Benefits

• Competitive Compensation: We provide competitive salaries based on market rates in the applicant's country.

• 100% Remote: Enjoy the flexibility to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.

• Equity: All positions in our company include valuable stock options in a rapidly growing and profitable organization.

• Values-Driven Leadership: Our Core Values are not just statements we’ve crafted; they reflect our commitment to meaningful principles.

• Professional Growth: Our swift expansion presents unmatched learning and development opportunities, along with numerous career advancement prospects.

• Annual Paid Leave: Specific amounts vary by country and are aligned with national and/or contract-specific standards.

• Geographic Specific Benefits: As an international employer, we provide various country-specific benefits such as Health Insurance and Pensions in regions where these perks are customary.

• Dynamic Team Culture: As a global company with team members across over 40 countries, our diverse and international culture drives our innovation and creativity.