Customer Success Manager – Property

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee, mentor, and nurture a team of Customer Success Managers.

• Set clear expectations, provide feedback, and offer operational direction.

• Track team performance based on KPIs related to retention, adoption, engagement, and customer satisfaction.

• Assist CSMs in developing and implementing Success Plans.

• Ensure CSMs cultivate robust, multi-faceted account relationships and serve as trusted advisors.

• Navigate through property mergers, acquisitions, and evolving industry regulations.

• Direct support for high-volume, high-impact Property accounts utilizing established processes and repeatable playbooks.

• Collaborate with sales, implementation, support, and product teams on key initiatives and to enhance customer experience.

• Facilitate customer escalations with internal teams to ensure prompt communication and resolution.

⛳️ Requirements

• Capability to work entirely remotely.

• 1–2 years of experience in people management or team leadership, with over 5 years in Customer Success.

• Background working in or directly within the multifamily property sector.

• In-depth knowledge of the dynamics, stakeholders, and operational needs of the multifamily property industry.

• Strong analytical, organizational, and problem-solving abilities.

• Proficient in cross-functional collaboration to resolve issues and enhance the customer experience.

• Excellent interpersonal and consultative communication skills.

• Proven history of fostering and supporting team performance.

• Willingness to embrace changes in job responsibilities and accept additional duties as required.

🏝️ Benefits

• Health insurance options, including dental and vision.

• Wellness incentives.

• 401(k) plan with employer matching.

• Flexible paid time off.

• Quarterly wellness days.

• Paid holidays.

• Innovative employee engagement programs.

• Opportunities for empowering career growth and success.