Customer Success Manager – Paid Media, SEO

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Take charge of and manage a portfolio of client accounts, emphasizing retention, growth, and long-term collaboration.

• Act as the main strategic contact for clients, engaging in discussions about Paid Media and SEO performance, recommendations, and business impact.

• Facilitate monthly and quarterly business reviews, converting campaign data into actionable insights and growth strategies.

• Develop stakeholder relationships and pinpoint opportunities to enhance client outcomes.

• Recognize risks, performance issues, or retention challenges early on and implement proactive solutions.

• Collaborate with internal Paid Ads and SEO teams to ensure alignment of strategies with client objectives and KPIs.

• Analyze performance metrics across Google Ads, Meta Ads, TikTok Ads, SEO, organic growth metrics, ROAS, lead quality, conversion metrics, and traffic trends.

• Ensure that marketing strategies are in line with lead generation, pipeline growth, and revenue targets.

• Deliver optimization opportunities and performance insights directly to clients.

• Identify upsell and cross-sell opportunities within existing accounts.

• Suggest additional services, channels, or growth initiatives based on client performance and business requirements.

• Assist in achieving revenue expansion goals through strategic account development.

• Oversee workflows, reporting schedules, and campaign deliverables across various accounts.

• Keep client documentation, forecasts, and communications updated in CRM and project management systems.

• Coordinate with internal teams to ensure timely execution and client satisfaction.

• Utilize Go High Level, paid media platforms, SEO tools, CRM, and project management systems.

⛳️ Requirements

• Minimum of 4 years of experience in Customer Success, Account Management, Digital Marketing, or Growth-oriented roles within a marketing agency or SaaS environment.

• Proficient working knowledge of Google Ads.

• Proficient working knowledge of Meta Ads.

• Proficient working knowledge of PPC campaign performance metrics.

• Proficient working knowledge of SEO strategy and organic performance reporting.

• Documented experience managing multiple client accounts in a dynamic environment.

• Capability to independently lead discussions regarding campaign performance, optimization opportunities, and marketing strategies.

• Strong analytical and reporting skills, with the ability to convert marketing data into actionable business recommendations.

• Exceptional communication and presentation skills with direct client-facing experience.

• Familiarity with Go High Level (GHL), ClickUp, CRM systems, and marketing reporting tools.

• Highly organized with robust project and stakeholder management abilities.

🏝️ Benefits

• Remote work.

• Salary: $2500-$3000 / month.