Customer Success Manager – Named Accounts

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Take charge of the execution of customer success and adoption-realization plans for designated Named Accounts.

• Convert account and course-adoption priorities into actionable steps, milestones, and success indicators.

• Organize and carry out onboarding, training, enablement, and other initiatives to support customer adoption and integration into courses, curricula, and programs.

• Collaborate with Autodesk technical resources, product specialists, and Learning Partners to facilitate adoption.

• Recognize adoption obstacles, drive solutions, and escalate issues that require broader account or strategic intervention.

• Track product usage, course adoption, and customer engagement to evaluate adoption health.

• Examine adoption trends and customer feedback to pinpoint risks, gaps, and opportunities.

• Present findings and recommendations to the account team.

• Document outcomes, proof points, and success narratives.

• Contribute insights during customer QBRs and account planning sessions.

• Cultivate trusted relationships with educators, faculty, curriculum leaders, and IT stakeholders.

• Collaborate with the Senior Account Manager on customer priorities and adoption strategies.

• Communicate context, progress, and risks to the broader account team.

• Maintain documentation related to customer success and account information.

• Utilize feedback to continuously enhance product, technical, and customer success expertise.

• Independently take ownership of assigned adoption realization plans and ensure follow-through on commitments.

• Leverage data and judgment to gauge adoption health, suggest actions, and determine when to resolve or escalate issues.

• Concentrate on measurable customer outcomes and realized value.

⛳️ Requirements

• A minimum of 4 years of experience in customer success, technology adoption, implementation, enablement, or a similar customer-facing role.

• Proven experience in assisting customers with the implementation, adoption, and realization of value from technology solutions.

• Knowledge of Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma) is preferred.

• Strong analytical abilities, including interpreting adoption data and customer feedback to recommend actions.

• Exceptional relationship-building and communication skills across both technical and non-technical stakeholders.

• Capability to independently manage multiple customer initiatives within a matrixed organization.

• Willingness to travel to customer institutions and Autodesk events, up to 30% of the time.

• Previous experience with higher education institutions, educators, or academic technology programs is preferred.

• Experience in developing adoption plans, success metrics, or enablement programs is preferred.

🏝️ Benefits

• Potential for annual cash bonuses.

• Commissions may be available for sales roles.

• Stock grants may be offered.

• A comprehensive benefits package is provided.

• Health and financial benefits are included.

• Time away benefits are available.

• Everyday wellness benefits are offered.

• In-person onboarding and/or in-person ID verification may be required or provided.