Customer Success Manager, K-12

This is a fully remote position, open to applicants in United States.

📋 Description

• Take responsibility for a portfolio of school and district accounts from the initial kickoff to the renewal process.

• Lead the onboarding process, which includes rostering (ClassLink, Clever), administrative setup, and conducting teacher training sessions.

• Promote adoption by monitoring usage, identifying at-risk accounts proactively, and conducting regular check-ins with administrators and teacher leaders.

• Oversee renewals while recognizing opportunities for expansion across various schools and districts.

• Develop usage reports and quarterly business reviews that demonstrate the impact Knowt is making to partners.

• Collaborate with the Sales team for smooth handoffs and work alongside Product to convert customer feedback into roadmap priorities.

• Create help documents, training materials, and playbooks that can scale as the company expands.

⛳️ Requirements

• 2 to 4 years of experience in customer success, account management, or a comparable client-facing role.

• Experience engaging with K-12 schools or districts, or possess a background in teaching.

• Comfortable delivering presentations and trainings for teachers and administrators.

• Strong organizational abilities and the capacity to manage multiple accounts simultaneously.

• Clear, friendly, and direct communication skills via email, phone, and video.

• A data-driven mindset for monitoring account health and user adoption.

• Familiarity with edtech rostering and SSO tools (ClassLink, Clever, Google Classroom) is a plus.

• Knowledge of a CRM or CS platform (HubSpot, Salesforce, or similar) is advantageous.

• Experience with managing renewals or upsell targets is a plus.

• Must reside in the United States.

🏝️ Benefits

• 5-7% commission.

• Fully remote work opportunity.

• Chance to influence how millions of students learn.