Customer Success Manager – Implementation, Client Growth

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee the kickoff, implementation, and initial 90 days of training and integration.

• Serve as a trusted and proactive point of contact for designated clients.

• Align services and outcomes with each client's objectives.

• Organize solutions and ensure follow-up on any issues.

• Suggest pertinent upsells and expansions tailored to meet each client's requirements.

• Maintain organization of commitments, account activities, and project specifics.

• Assist clients in achieving a robust start, recognizing value, and expanding their engagement with Respage.

• Support clients in utilizing their services, addressing challenges, and identifying opportunities for growth across their properties.

⛳️ Requirements

• Minimum of 3 years of experience in customer success, account management, implementation, or related client-facing roles.

• Strong communication skills, excellent organizational abilities, and reliable follow-through.

• Comfortable with learning software, troubleshooting issues, and managing multiple accounts.

• A consultative mindset towards growth: prioritize listening and recommend suitable options.

• Familiarity with utilizing AI tools daily to enhance efficiency while ensuring accuracy.

• Candidates must reside in Pennsylvania, Delaware, New Jersey, Ohio, or Florida.

• Experience in the multifamily or digital marketing sector is advantageous.

• Proficiency with Google Workspace (G Suite), Slack, Teamwork Projects, Teamwork Desk, ChatGPT, Respage Dashboard, and Zoho.

🏝️ Benefits

• Fully remote work environment.

• Opportunities for career growth and advancement.

• Competitive compensation package.

• Generous paid time off.

• Comprehensive healthcare coverage.

• 401K plan with a generous matching contribution.