Customer Success Manager II – SMB

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate closely with cross-functional teams in New Business Sales, Onboarding, and Growth Sales Leadership to ensure effective alignment in pursuing revenue growth opportunities.

• Establish relationships and build trust with customers through attentive service and advocacy, driving the customer flywheel and enhancing referral opportunities.

• Retain and expand SaaS revenue by engaging in consultative discussions and recommending new products tailored to each customer's unique needs.

• Promote activation and adoption of the Toast product suite by utilizing internal tools and resources to analyze product usage, showcase value, and facilitate training sessions.

• Navigate all Toast POS modules confidently and possess a solid understanding of our partner ecosystem.

• Utilize Toast product knowledge to conduct customer demonstrations, troubleshoot basic POS functions, and ensure customers derive maximum value from Toast.

⛳️ Requirements

• Must reside in the San Antonio, TX area.

• Minimum of 2 years of experience in Account Management, Sales, or a related field.

• Ability to operate independently and effectively manage competing priorities.

• High technical aptitude that enables quick learning and understanding of technical concepts and terminology.

• Demonstrated history of achieving and surpassing goals.

• Strong communication, organizational, and influencing abilities.

• Flexibility and adaptability to changing circumstances.

• Problem-solving mindset with the capacity for critical thinking.

🏝️ Benefits

• Competitive compensation and benefits packages.

• Health insurance coverage.

• Paid time off policies.

• Opportunities for professional development.

• Flexible working hours.

• Options for remote work.