Customer Success Manager II

This is a fully remote position, open to applicants in Japan.

📋 Description

• Take ownership of the complete customer lifecycle for clients in Japan, encompassing implementation, training, renewal, and expansion.

• Oversee customer relationships across various products, including Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence.

• Drive account growth and renewals within the Japan portfolio.

• Continuously train and enhance client skills to maximize the value derived from the system.

• Collaborate with PSM and Intelligence teams across AMS, Strength & Conditioning, Coaching, and Player Personnel accounts.

• Identify and seek out new club engagements and upsell opportunities within Japan.

• Act as Teamworks’ representative in Japan, contributing to market growth from the ground up.

⛳️ Requirements

• Prior experience in a sporting organization, whether as a player, coach, or operations staff member.

• In-depth understanding of the Japanese sports ecosystem.

• Proficiency in both Japanese and English, with strong spoken and written skills.

• Excellent project management, data literacy, and communication skills.

• Strong leadership capabilities and effective communication abilities.

• A solution-oriented, proactive mindset with a commitment to delivering exceptional customer experiences.

• Willingness and capability to travel throughout Japan as necessary.

• Experience in Customer Success, Account Management, or SaaS is preferred.

• Familiarity with Teamworks products (Hub, AMS, Smartabase) or comparable athlete and team management platforms is preferred.

• Legal authorization to work in the specified location without the need for employer sponsorship now or in the future.

🏝️ Benefits

• Equity.

• ¥1,440,000 commission.

• Remote work arrangement.

• Travel within Japan for in-person partner engagements.