Customer Success Manager II

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of around 100 premier accounts throughout LATAM.

• Ensure that clients derive maximum value and return on investment from their subscriptions.

• Foster customer engagement, drive renewals, and promote expansion.

• Evaluate customer metrics in Salesforce to pinpoint growth opportunities.

• Conduct business reviews and negotiate contract renewals.

• Collaborate with the Engineering, Hardware, and Support teams to address and resolve issues.

• Partner with Account Executives and Solution Consultants to discover new revenue opportunities.

• Organize customer training sessions with specialists to enhance product adoption.

• Maintain a precise forecast of the Salesforce pipeline.

• Monitor performance on a monthly and quarterly basis in relation to set goals.

⛳️ Requirements

• Proficient in Portuguese, Spanish, and English.

• Experience in account and pipeline management.

• Capable of managing a large volume of clients while ensuring meticulous attention to detail.

• Possess a consultative, customer-partner mindset and the initiative to tackle complex challenges.

• Comfortable leveraging data to inform decision-making.

• Ability to prioritize tasks across various software platforms and meet stringent deadlines.

• Strong presentation skills.

• Capable of delivering clear, direct, and respectful feedback to both internal stakeholders and high-profile clients.

• Willing to travel and meet customers on-site, potentially as frequently as once a month.

🏝️ Benefits

• Flexible vacation time in addition to any statutory leave requirements.

• Company-wide holidays.

• Timeout (meeting-free) days.

• Options for remote work.

• Provision of technology and equipment to ensure optimal performance.

• Medical benefits based on location.

• Retirement benefits contingent upon location.

• Employee Assistance Program.

• Access to employee resource groups.

• Resources and opportunities for professional development.

• Autonomy and flexible work arrangements.