Customer Success Manager – Housing

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the complete customer-specific solution and ensure its overall coherence.

• Comprehend how all components of the system interact with one another.

• Make and assume responsibility for design choices, including those that span multiple modules.

• Address and resolve conflicts related to solutions among teams, modules, or requirements.

• Provide clear recommendations and take accountability for the results.

• Maintain consistency across modules and proactively identify solution-related issues.

• Prevent conflicting configurations among modules.

• Convert business policies into system behaviors.

• Collaborate with customers to grasp their policies and requirements.

• Ensure that rules are applied accurately and consistently within the system.

• Identify and highlight risks where policy and system design are misaligned.

• Serve as the primary functional authority for intricate issues.

• Assist in senior-level customer discussions and decision-making processes.

• Simplify and clarify complex topics for better understanding.

• Ensure the quality of delivery and comprehensive testing coverage for real end-to-end scenarios.

• Aid in determining the readiness of solutions for deployment.

• Guide teams in focusing on the most critical issues.

• Lead and mentor team members in a consultancy role.

⛳️ Requirements

• Extensive knowledge and expertise in NEC Housing Solution, including configuration and module implementation.

• Prior experience in Housing environments such as Local Authority Housing, ALMOs, and Housing Associations using the NEC Housing Solution.

• Background in consultancy, including customer engagement and project methodologies.

• Exceptional written and verbal communication skills.

• Proven experience in owning design decisions.

• Capability to problem-solve in challenging situations while managing multiple projects.

• Experience in leading and mentoring individuals in a consultancy capacity.

• Valid right to work and travel within the UK; documentary proof required.

• Completion of satisfactory vetting, references, and occupational health checks is mandatory.

• A DBS check may be necessary depending on the specific role.

🏝️ Benefits

• Private Medical Cover funded by NEC for Employees, with an option to add family members at an additional cost.

• 25 days of paid holiday with the option to buy or sell days (FTE).

• Life assurance cover equal to 4 times the basic salary funded by NEC, with the option to increase coverage at an additional cost.

• Group Pension Plan with employer contributions of up to 8.5%.

• Flexible benefits tailored to individual needs.

• Complimentary access to LinkedIn Learning, offering over 15,000 courses.

• Remote or hybrid working arrangements based on the successful applicant's location and company policy.