Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Cultivate customer relationships from the onboarding phase to renewal.

• Manage a portfolio of high- and medium-touch customers located in Europe.

• Enhance customer engagement at every stage of the customer journey.

• Achieve targets for healthy adoption, net retention, and minimize churn.

• Conduct quarterly business reviews as well as executive business reviews.

• Gain an understanding of customers’ business objectives and strategic goals, showcasing product ROI.

• Interact with executive sponsors and decision-makers within customer organizations.

• Take ownership of the value proposition for the PVcase multi-product suite, tailoring it to customer needs.

• Collaborate with Sales, Product, Marketing, and other cross-functional teams.

• Serve as a customer liaison and advocate to senior leadership.

• Contribute to the development of processes and organizational growth initiatives.

• Report directly to the Head of Customer Success Management (EMEA).

⛳️ Requirements

• At least two years of experience in Customer Success.

• Proficient in both English and German.

• Experience in the Renewable Energy sector or a related field is highly advantageous, though not mandatory.

• Proven ability to build and maintain relationships at all levels within customer organizations.

• Excellent communication skills.

• Strong forecasting abilities and a solid understanding of the customer base.

• Conflict-resolution skills and the capability to prioritize work in alignment with customer objectives.

• Knowledge of customer metrics with the ability to analyze data for actionable insights.

• Proficient in CRM software and other relevant tools.

• Experience with Salesforce and/or Gainsight is a plus.

• Exceptional written and verbal communication skills.

• Experience in remote work settings and engaging with customers during standard working hours.

• Openness to occasional in-person customer visits.

• Preferred experience in a startup or scale-up environment.

• Comfort in rapidly changing environments and a desire to contribute to continuous improvement.

• Immigration-related employment assistance, such as visa sponsorship or transfer, is unavailable.

🏝️ Benefits

• Flexible benefit package, allowing customization of perks to align with your unique style.

• Unlimited remote work options or the choice to work from offices in Vilnius, Kaunas, or Barcelona.

• Flexible working hours.

• Half-day Summer Fridays.

• Comprehensive training and onboarding program.

• Exclusive opportunities to work with international markets.

• Competitive and steadily increasing salary.

• Regular in-office and after-hours activities with team members.

• Participation in international training programs.

• Transparency regarding company results and salary structure.

• Additional paid vacation days for birthdays, volunteering, and other special occasions.