Customer Success Manager, Full- or Part-time

This is a fully remote position, open to applicants in Germany.

📋 Description

• As the primary liaison for product and technical inquiries at onpreo, you ensure our customers and users absolutely LOVE our product and company.

• You devise sustainable strategies to effectively train customers in utilizing our product.

• You consistently enhance customer value by initiating up-sell and cross-sell opportunities for our SaaS solutions.

• Collaborating with the product team, you refine and automate our Customer Success processes (e.g., utilizing Intercom, JIRA, Userpilot).

• You oversee a seamless onboarding experience and deliver extensive coaching for new customers.

• You communicate and liaise your customers' requests with our product team, making a significant contribution to the ongoing development of our software.

• Alongside the team, you advance the infrastructure for our Customer Success department (enhancing ticketing systems, knowledge bases, FAQs, etc.).

• You assess existing customers for upselling potential and introduce them to new products and features.

• You serve as a partner and technical consultant to our customers regarding the utilization of our software.

• You engage with customers via phone or ticketing system to swiftly resolve questions and technical challenges.

⛳️ Requirements

• You possess an entrepreneurial mindset and are fully committed to your role, driven by a desire to make an impact and achieve rapid results.

• You are tech-savvy and ideally have some experience with software solutions like Userpilot or Intercom.

• You identify opportunities for process efficiencies and are comfortable bringing those suggestions forward.

• Customer interaction is familiar territory for you, and you take pleasure in communicating with clients.

• You are open-minded, empathetic, communicative, and thrive on customer engagement.

• You work methodically and demonstrate high reliability.

• You have a solution-oriented attitude and proactively take initiative.

• You are fluent in German.

🏝️ Benefits

• A young company with substantial growth potential and a high degree of trust — ideal for those looking to grow both professionally and personally while honing their skills and making an impact in a high-growth environment.

• Be part of the digital transformation in the real estate sector, one of the largest industries globally.

• An international, supportive, and driven team eager to work with you and engage in regular team events.

• An inspiring company culture built on shared values such as drive, positivity, progress, and “Deliver Wow.”

• With “onpreo Flex,” you choose the environment in which you work most effectively.

• Our remote work policy allows you to work from home or from any location within the United Kingdom or the European Economic Area.

• Two Impact Days available for you to make a positive impact on the environment and society — one day for a personal project and another for a company-wide initiative. #SocialResponsibility