Customer Success Manager – French Speaking

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Cultivate robust and lasting relationships with clients.

• Ensure clients fully utilize Busuu, achieving established goals and KPIs.

• Formulate and execute strategies and action plans to enhance client experience, gross/net retention, and account expansion.

• Effectively onboard new clients and develop capabilities for implementing Busuu within their organizations.

• Collaborate with new business and product teams to translate business needs and product specifications into customer solutions.

• Promote customer references, case studies, and referrals.

• Recognize emerging trends in the local corporate language market and stay informed about the competitive landscape.

• Ensure customer success and enhance business outcomes through engagement strategies.

• Renew and expand existing accounts.

⛳️ Requirements

• Over 3 years of experience in Customer Success, Client Relationship, or Account Management within a technology or SaaS environment.

• Proficiency in both French and English.

• Entrepreneurial and solutions-oriented mindset, prioritizing clients' needs in business.

• Capability to interpret and present client data effectively to customers.

• Strong interest in identifying client challenges and devising intelligent solutions.

• Prior experience with enterprise-level clients in a SaaS model.

• Additional proficiency in European languages is a plus.

• Experience within the ed tech industry is an advantage.

🏝️ Benefits

• Private Health Insurance scheme.

• Training budget.

• Flexible working hours.

• Hybrid or remote working model.

• Complimentary breakfast.

• Snacks available.

• Fresh fruit provided.

• Enhanced maternity and paternity leave.

• Engaging social activities, including team lunches, Friday socials, and quarterly team and company events.