Customer Success Manager – Events Services

This is a fully remote position, open to applicants in Brazil, +5 more countries.

📋 Description

• Guide new customers through a streamlined onboarding experience, ensuring the successful completion of all setup milestones within the first 30 days.

• Create customized success strategies for a selection of key accounts, helping 80% of clients achieve essential milestones during their initial 90 days.

• Act as a product authority, offering continuous support to guarantee that at least 90% of customers are utilizing important platform features.

• Recognize opportunities for upselling and expansion to attain a monthly net revenue retention (NRR) rate of 9.2% or greater.

• Represent the customer's voice by resolving escalated issues within 48 hours and maintaining a monthly customer retention rate of 99.6% or above.

• Enhance brand visibility by acquiring at least three customer reviews each month and producing monthly case studies that showcase client successes.

• Convert customer challenges into actionable feedback for the product team, directly impacting the platform's future development.

⛳️ Requirements

• Over 1 year of experience in sales, customer success, account management, or client services within a SaaS context.

• Demonstrated success in cultivating strong B2B relationships and managing a varied account portfolio.

• Technical savvy with the capability to grasp complex software and convey it in simple terms to non-technical users.

• Ownership mentality coupled with a proactive stance on problem-solving and project management.

• Data-oriented mindset with experience in tracking KPIs and leveraging analytics to inform decision-making.

• Exceptional verbal and written communication abilities.

• Deep understanding of the customer experience and adaptability to shifting priorities.

• Experience in a fast-paced startup environment. (Nice-to-have)

• Familiarity with CRM platforms such as Salesforce or HubSpot. (Nice-to-have)

• Experience utilizing dedicated Customer Success tools like Gainsight or ChurnZero. (Nice-to-have)

• Knowledge of established Customer Success frameworks. (Nice-to-have)

🏝️ Benefits

• Fully Remote: Enjoy the flexibility of working from anywhere with international teams.

• Career Growth: Become part of companies in the SaaS and B2B sectors.

• Peer Community: Network with high-achieving sales professionals within our community.

• Ongoing Support: Benefit from guidance provided by Huzzle before and after your placement.

• Tailored Compensation: Salaries differ based on client and candidate preferences — we’ll connect you with opportunities that align with your goals.