Customer Success Manager, Europe

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage a portfolio of key customer accounts

• Facilitate customer adoption, retention, and growth

• Collaborate with late-stage prospects and current customers to deliver quick, impactful value with Weflow

• Take ownership of retention and expansion within the business portfolio

• Lead the onboarding process and promote deep product adoption leading to renewals and growth

• Ensure a smooth onboarding experience, as well as retention and revenue growth throughout the customer journey

• Establish the Customer Success function from the ground up

• Create and manage the Customer Success playbook, while being responsible for commercial outcomes

• Work closely with the founders of Weflow

• Develop a robust global network within the RevOps and Sales community

• Partner with Sales, Product, and Marketing teams to foster a customer-first culture

⛳️ Requirements

• 2–5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering

• Strong technical proficiency with CRM systems, particularly Salesforce

• Experience with data integrations and collaboration with RevOps teams

• Background in Revenue Operations and/or as a Salesforce administrator is advantageous

• Experience leading implementation teams for complex products is a plus

• Familiarity or extensive knowledge of Salesforce data capture, pipeline management, and forecasting is beneficial

• Proven success in onboarding and implementation, with a focus on those metrics

• A curious mindset and the capability to implement AI to enhance departmental processes

• Data-driven decision-making approach with the ability to convert insights into actionable strategies

• Strong skills in cross-functional collaboration

• Exceptional communication and stakeholder management skills at the executive level

• Must reside within the European time zone

🏝️ Benefits

• Performance-based incentives

• Equity opportunities

• Flexible Paid Time Off (PTO)

• Chance to collaborate with seasoned RevOps & GTM leaders

• High-impact role in a customer-centric and fast-paced culture

• Exposure to best-in-class businesses both internally and externally

• Opportunities for advancement in a rapidly growing environment